Aukeo/About
One journeydeservesone standard.
What if the flight, the car and the stay all felt like they were made for you?
Our story
Built to close the seams.
Aukeo began with a simple observation: luxury travelers were stitching their journeys together from separate providers, a charter broker, a hotel, a rental platform, and the seams showed. Inaccurate listings. Deferred maintenance. Flights and arrivals that did not know about each other. Service that treated hospitality as overhead.
Aukeo was formed to close those gaps. It brings together boutique hotels, luxury private residences and private aviation under one name, one concierge team, one membership program and one guest standard. We make fewer promises and keep every one of them.
Aukeo LLC is headquartered at 1910 Pacific Avenue, Suite 2000, Dallas, TX 75201, with regional offices in Washington, DC, Atlanta, Houston, Salt Lake City and San Francisco. Alexandra Pohl, Chief Executive Officer, and William Pohl III, Chief Operating Officer, lead Aukeo with the operational discipline and long-term perspective that allow us to make commitments to guests, owners and partners that we can keep for years, not seasons.
Leadership and teamOur philosophy
Hospitality is an act of attention.
It requires knowing not just what a guest needs but what they have not yet thought to ask for. It requires spaces and aircraft that have been considered from every angle, and teams that take genuine pleasure in delivering an excellent experience.
We do not manage by metrics alone. We manage by the standard of the guest who has every option available and chooses us. That standard drives every hiring decision, every procurement choice, every renovation and every aircraft we place in service.
The Aukeo Standard
Three domains, evaluated before and continuously after.
Every hotel, residence and aircraft considered for Aukeo is evaluated across three domains before it carries our name, and continuously afterward.
Location
Is it somewhere guests genuinely want to be? Does the setting deliver experiences that cannot be replicated nearby? Is the approach, the drive, the arrival, the FBO, consistent with the quality of the stay?
Design
Does the property or cabin reflect considered design and quality materials? Are the furnishings appropriate to the architecture? Is the maintenance record consistent with an asset managed to a high standard?
Service readiness
Can it be reliably serviced between guests or flights? Is there a local team capable of managing turnovers, maintenance and requests to Aukeo standards? Is the owner committed to ongoing investment?
Our values
Five things we hold to.
Every Aukeo hotel, residence and aircraft meets a set of non-negotiable standards before opening or entering service and is evaluated continuously against them. From the quality of the mattress to the accuracy of the welcome note, nothing is too small to matter.
Reliability
We do what we say we will do, on the schedule we commit to.
Transparency
Guests know what they are booking; owners and clients have full visibility into status, performance and cost.
Safety and compliance
Every flight is operated by an FAA-certificated Part 135 carrier, disclosed before booking, and every property meets applicable local standards, including short-term rental permitting.
Responsiveness
When a guest or client has an issue, they reach a person with the authority to resolve it.
Discretion
Our guests value privacy, and our operations, communications and people reflect that.
See how we work
The smallest details are what guests remember.
Talk to Aukeo Concierge about a stay, a flight or a journey, or to our partnerships team about an asset that might meet the Aukeo Standard.